receptionist (EN)
ISCO 4226 · v1.2.1
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- receiving clerk
- office receptionist
- front desk agent
- front desk receptionist
- secretary
- company secretary
- corporate receptionist
- receiving secretary
- medical receptionist
- head receptionist
Навыки и знания
Essential (EN) · 13
- communicate with customers
- communicate verbal instructions
- customer service
- disseminate internal communications
- greet guests
- maintain logbooks
- maintain reception area
- disseminate messages to people
- administer appointments
- adhere to organisational guidelines
- communicate by telephone
- use microsoft office
- company policies
Optional (EN) · 22
- screen clients
- handle customer complaints
- process booking
- file documents
- use different communication channels
- handle petty cash
- assist at check-in
- develop documentation in accordance with legal requirements
- office administration
- use office systems
- handle mail
- accounting techniques
- keep personal administration
- check tickets at venue entry
- maintain correspondence records
- process payments
- organise facilities for office personnel
- respond to customers' inquiries
- register visitors
- deliver correspondence
- issue sales invoices
- process data
Исследовать страну и горизонт
Отсутствующее исследование показано явно. Каталоговая страница не является прогнозом риска.
Для сообщения о проблеме можно скопировать точную ссылку на данные и передать её вручную. Личные ограничения сюда не входят.