receptionist (EN)
ISCO 4226 · v1.2.1
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- receiving clerk
- office receptionist
- front desk agent
- front desk receptionist
- secretary
- company secretary
- corporate receptionist
- receiving secretary
- medical receptionist
- head receptionist
Skills and knowledge
Essential (EN) · 13
- communicate with customers
- communicate verbal instructions
- customer service
- disseminate internal communications
- greet guests
- maintain logbooks
- maintain reception area
- disseminate messages to people
- administer appointments
- adhere to organisational guidelines
- communicate by telephone
- use microsoft office
- company policies
Optional (EN) · 22
- screen clients
- handle customer complaints
- process booking
- file documents
- use different communication channels
- handle petty cash
- assist at check-in
- develop documentation in accordance with legal requirements
- office administration
- use office systems
- handle mail
- accounting techniques
- keep personal administration
- check tickets at venue entry
- maintain correspondence records
- process payments
- organise facilities for office personnel
- respond to customers' inquiries
- register visitors
- deliver correspondence
- issue sales invoices
- process data
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