train attendant (EN)
ISCO 5111 · v1.2.1
Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
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Source aliases (EN)
- train on-board customer service representative
- train stewardess
- train on-board staff member
- train on-board steward
- train customer service representative
- train steward
- train on-board stewardess
Skills and knowledge
Essential (EN) · 9
Optional (EN) · 26
- check carriages
- distribute local information materials
- assist passengers with timetable information
- implement marketing strategies
- restrict passenger access to specific areas on board
- facilitate safe disembarkation of passengers
- provide first aid
- give instructions to staff
- handle customer complaints
- use different communication channels
- manage the customer experience
- assist passengers in emergency situations
- service rooms
- identify customer's needs
- apply transportation management concepts
- show intercultural awareness
- manage lost and found articles
- demonstrate emergency procedures
- assist clients with special needs
- implement sales strategies
- read stowage plans
- check tickets throughout carriages
- be friendly to passengers
- answer questions about the train transport service
- maintain stock supplies for guest cabin
- handle guest luggage
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