after-sales service technician (EN)
ISCO 2433 · v1.2.1
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- after-sales repair technician
- help-desk technician
- after-sales team member
- after-sales rectification technician
- after-sales maintenance technician
- field technician
- workshop technician
- after-sales support technician
- after-sales installation technician
- sales support technician
- field support technician
- customer service technician
Навыки и знания
Essential (EN) · 16
- guarantee customer satisfaction
- create solutions to problems
- communicate with customers
- characteristics of products
- customer service
- ensure compliance with legal requirements
- implement customer follow-up
- maintenance operations
- contact customers
- execute after sales activities
- implement sales strategies
- advise on merchandise features
- product comprehension
- customer relationship management
- provide customer follow-up services
- characteristics of services
Optional (EN) · 13
- manage schedule of tasks
- solve technical problems
- maintain relationship with customers
- sales activities
- electronic and telecommunication equipment
- provide information
- consumer protection
- keep records of customer interaction
- listen actively
- address problems critically
- apply technical communication skills
- monitor after sales records
- sales strategies
Исследовать страну и горизонт
Отсутствующее исследование показано явно. Каталоговая страница не является прогнозом риска.
Для сообщения о проблеме можно скопировать точную ссылку на данные и передать её вручную. Личные ограничения сюда не входят.