call centre supervisor (EN)
ISCO 3341 · v1.2.1
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- telephone sales supervisor
- direct sales supervisor
- tele-sales supervisor
- outbound call center supervisor
- customer contact centre supervisor
- outbound call centre supervisor
- customer service supervisor
- contact centre supervisor
- telemarketing manager
- telemarketing supervisor
- customer centre supervisor
- inbound call centre supervisor
- customer service centre manager
- inbound call center supervisor
- contact centre manager
- call center supervisor
Навыки и знания
Essential (EN) · 21
- create solutions to problems
- characteristics of products
- perform data analysis
- manage ICT project
- manage business knowledge
- call routing
- forecast workload
- employment law
- call quality assurance management
- measure call quality
- perform project management
- present reports
- have computer literacy
- maintain high quality of calls
- interpret automatic call distribution data
- analyse staff capacity
- call-centre technologies
- train employees
- secure sensitive customer's information
- supervise data entry
- characteristics of services
Optional (EN) · 12
- speak different languages
- manage staff
- analyse call performance trends
- recruit employees
- adapt to changing situations
- build rapport with people from different cultural backgrounds
- abide by business ethical code of conducts
- apply information security policies
- use customer relationship management software
- teamwork principles
- tolerate stress
- provide customer follow-up services
Исследовать страну и горизонт
Отсутствующее исследование показано явно. Каталоговая страница не является прогнозом риска.
Для сообщения о проблеме можно скопировать точную ссылку на данные и передать её вручную. Личные ограничения сюда не входят.