head waiter/head waitress (EN)
ISCO 5131 · v1.2.1
Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food and beverages and supervise financial transactions.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- head waiter
- table service manager
- waiter service manager
- chief waitress
- head waitress
- chief waiter
- front of house manager
Навыки и знания
Essential (EN) · 35
- inspect table settings
- coach employees
- prepare tableware
- monitor billing procedures
- maintain relationship with customers
- greet guests
- handle customer complaints
- supervise the work of staff on different shifts
- advise guests on menus for special events
- manage health and safety standards
- recruit employees
- assist VIP guests
- plan menus
- attend to detail regarding food and beverages
- identify customer's needs
- check prices on the menu
- maintain customer service
- plan shifts of employees
- measure customer feedback
- supervise food quality
- maximise sales revenues
- brief staff on daily menu
- store kitchen supplies
- assist clients with special needs
- process payments
- manage restaurant service
- quality assurance methodologies
- monitor work for special events
- apply foreign languages in hospitality
- control of expenses
- train employees
- execute opening and closing procedures
- manage stock rotation
- check dining room cleanliness
- monitor customer service
Optional (EN) · 10
Исследовать страну и горизонт
Отсутствующее исследование показано явно. Каталоговая страница не является прогнозом риска.
Для сообщения о проблеме можно скопировать точную ссылку на данные и передать её вручную. Личные ограничения сюда не входят.