customer service representative (EN)
ISCO 4225 · v1.2.1
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Классификационные навыки не измеряют личное владение ими или будущие замещённые часы.
Исходные синонимы (EN)
- customer complaints handler
- customer feedback representative
- customer experience manager
- assistant customer service representative
- graduate customer service representative
- information office worker
- senior customer service representative
- customer service officer
- information agent
- customer service person
- trainee customer service representative
- complaint representative
- customer relationship officer
- service desk operator
- customer relations officer
- information clerk
Навыки и знания
Essential (EN) · 24
- guarantee customer satisfaction
- create solutions to problems
- perform multiple tasks at the same time
- communicate with customers
- manage schedule of tasks
- apply conflict management
- customer service
- determine charges for customer services
- knowledge base
- implement customer follow-up
- identify customer's needs
- provide information
- keep records of customer interaction
- perform escalation procedure
- apply knowledge of human behaviour
- listen actively
- process refunds
- ensure client orientation
- have computer literacy
- provide customer follow-up services
- process order forms with customer's information
- control of expenses
- process customer orders
- process data
Optional (EN) · 15
- relationship marketing
- use e-services
- perform data analysis
- speak different languages
- upsell products
- sales activities
- facilitate official agreement
- consumer protection
- contact customers
- measure customer feedback
- use customer relationship management software
- data mining methods
- e-commerce systems
- carry out active selling
- show diplomacy
Исследовать страну и горизонт
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