live chat operator (EN)
ISCO 4222 · v1.2.1
Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
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Source aliases (EN)
- real time chat operator
- online chat operator
- virtual chat agent
- live chat agent
- online chat agent
- virtual chat operator
Skills and knowledge
Essential (EN) · 17
- guarantee customer satisfaction
- create solutions to problems
- perform multiple tasks at the same time
- persuade clients with alternatives
- discern written communication
- respond to inquiries in written form
- characteristics of products
- keep task records
- adapt to changing situations
- information confidentiality
- work with e-services available to citizens
- type at speed
- have computer literacy
- process data
- characteristics of services
- handle tasks independently
- use internet chat
Optional (EN) · 18
- sales argumentation
- handle helpdesk problems
- exercise patience
- perform data analysis
- e-procurement
- knowledge base
- answer incoming calls
- use communication devices
- use communication techniques
- perform escalation procedure
- use customer relationship management software
- e-commerce systems
- carry out active selling
- utilise cross-selling
- provide customer follow-up services
- call-centre technologies
- prioritise requests
- communication principles
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