housekeeping supervisor (EN)
ISCO 5151 · v1.2.1
Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- housekeeping manager
- deputy head housekeeper
- executive housekeeper
- head housekeeping manager
- housekeeping coordinator
- deputy head housekeeping manager
- head housekeeper
- head of housekeeping
Skills and knowledge
Essential (EN) · 20
- supervise housekeeping operations
- comply with food safety and hygiene
- manage inspections of equipment
- manage budgets
- handle customer complaints
- manage staff
- procure hospitality products
- coordinate redecoration of hospitality establishment
- manage health and safety standards
- monitor stock level
- assess cleanliness of areas
- maintain customer service
- plan shifts of employees
- manage cleaning activities
- ensure cross-department cooperation
- manage maintenance operations
- plan schedule
- present reports
- manage budgets for social services programs
- train employees
Optional (EN) · 15
- encourage staff in cleaning activities
- perform multiple tasks at the same time
- greet guests
- service rooms
- handle chemical cleaning agents
- clean public areas
- assist at check-in
- identify customer's needs
- handle surveillance equipment
- develop working procedures
- monitor work for special events
- energy conservation
- manage stock rotation
- perform services in a flexible manner
- seek innovation in current practices
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