flight attendant (EN)
ISCO 5111 · v1.2.1
Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and direct passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalies.
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Source aliases (EN)
- air crew member
- aircraft attendant
- stewardess
- steward
- flight crew member
- cabin crew member
- cabin attendant
- inflight service attendant
Skills and knowledge
Essential (EN) · 31
- communicate verbal instructions
- comply with food safety and hygiene
- airport planning
- provide first aid
- give instructions to staff
- maintain relationship with customers
- greet guests
- handle customer complaints
- deal with challenging work conditions
- upsell products
- execute flight plans
- serve food in table service
- manage the customer experience
- maintain customer service
- deliver outstanding service
- assist passengers
- inspect cabin service equipment
- conduct full-scale emergency plan exercises
- handle stressful situations in the work place
- air transport law
- sell souvenirs
- prepare flight reports
- handle veterinary emergencies
- common aviation safety regulations
- carry out pre-flight duties
- process customer orders
- provide food and beverages
- handle financial transactions
- perform routine flight operations checks
- follow verbal instructions
- analyse work-related written reports
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