ICT operations manager (EN)
ISCO 1330 · v1.2.1
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- ICT data processing manager
- data processing manager
- ICT operations managers
- IT data processing manager
- IT process manager
- IT operations manager
- systems and networks manager
- ICT acquisitions manager
Skills and knowledge
Essential (EN) · 18
- manage changes in ICT system
- manage budgets
- define technology strategy
- design process
- operations management
- innovation processes
- manage staff
- digital systems
- maintain relationship with suppliers
- use different communication channels
- oversee quality control
- use ICT ticketing system
- develop ICT workflow
- improve business processes
- attend to ICT systems quality
- track key performance indicators
- perform project management
- train employees
Optional (EN) · 23
- systems development life-cycle
- implement ICT security policies
- develop information standards
- comply with legal regulations
- software components libraries
- provide cost benefit analysis reports
- recruit employees
- hardware components
- contract law
- crowdsourcing strategy
- implement ICT risk management
- outsourcing strategy
- engineering processes
- core banking software
- manage contracts
- perform procurement processes
- implement a virtual private network
- coordinate technological activities
- apply organisational techniques
- software components suppliers
- hardware components suppliers
- insourcing strategy
- ICT process quality models
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