service manager (EN)
ISCO 1349 · v1.2.1
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- field service manager
- service coordinator
- client services representative
- service operations manager
- service director
- regional service manager
- customer service manager
- support services manager
- client services coordinator
- corporate service coordinator
- client services manager
Skills and knowledge
Essential (EN) · 31
- guarantee customer satisfaction
- create solutions to problems
- communicate with customers
- sell services
- customer service
- maintain relationship with customers
- handle customer complaints
- perform customers’ needs analysis
- manage staff
- inform customers of activity changes
- corporate social responsibility
- identify customer's needs
- maintain customer service
- contact customers
- maintain professional administration
- perform customer management
- provide high quality customer service
- data protection
- information confidentiality
- supervise work
- communicate with customer service department
- develop professional network
- manage customer service
- respond to customers' inquiries
- product comprehension
- video conferencing tool
- build business relationships
- customer relationship management
- develop business plans
- monitor customer service
- follow company standards
Optional (EN) · 53
- manage supplies
- carry out inventory planning
- business management principles
- persuade clients with alternatives
- relationship marketing
- implement marketing strategies
- represent the organisation
- perform risk analysis
- order supplies
- coordinate events
- manage a small-to-medium business
- analyse call centre activities
- manage payroll reports
- use different communication channels
- assess employees' capability levels
- manage health and safety standards
- provide cost benefit analysis reports
- manage profitability
- analyse business processes
- manage membership database
- evaluate performance of organisational collaborators
- oversee quality control
- collect items for laundry service
- business analysis
- establish daily priorities
- interview people
- deal with pressure from unexpected circumstances
- manage workflow processes
- plan shifts of employees
- accounting techniques
- measure customer feedback
- keep records of customer interaction
- evaluate employees
- fix meetings
- write work-related reports
- employment law
- plan marketing campaigns
- create a work atmosphere of continuous improvement
- manage key performance indicators of call centres
- advertising techniques
- produce sales reports
- e-commerce systems
- call quality assurance management
- implement sales strategies
- achieve sales targets
- analyse customer service surveys
- develop working procedures
- supervise sales activities
- stimulate creative processes
- analyse goal progress
- sales strategies
- make strategic business decisions
- company policies
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