customer contact centre information clerk (EN)

ISCO 4222 · v1.2.1

Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

Classification skills are not a measurement of your proficiency or future displaced hours.

Source aliases (EN)

customer representative
customer contact center information clerk
customer contact clerk
customer helpdesk clerk
client services clerk
customer support officer
customer service clerk
customer information center assistant
customer relations representative

Skills and knowledge

Skill profile is not available in this release.

Explore a country and horizon

Country or territoryScenario horizon

Missing research stays explicit. A catalog page is not a risk forecast.

ESCO source

Copy the exact data reference for a manual error report. Personal constraints are excluded.

Reference for manual reporting

{
  "kind": "data_issue_reference",
  "release_id": "catalog-only-2026-10-30",
  "occupation_id": "esco:b7b75eb6-34bc-462d-b412-eed393cc1397",
  "record_ref": null
}