customer contact centre information clerk (EN)
ISCO 4222 · v1.2.1
Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
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Source aliases (EN)
- customer representative
- customer contact center information clerk
- customer contact clerk
- customer helpdesk clerk
- client services clerk
- customer support officer
- customer service clerk
- customer information center assistant
- customer relations representative
Skills and knowledge
Essential (EN) · 14
- guarantee customer satisfaction
- customer insight
- communicate with customers
- characteristics of products
- customer service
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
- provide customer follow-up
- establish customer rapport
- communicate by telephone
- characteristics of services
Optional (EN) · 18
- discern written communication
- handle helpdesk problems
- follow up orders for customers
- knowledge base
- analyse call performance trends
- provide customers with order information
- assist customers
- contact customers
- measure customer feedback
- prepare correspondence for customers
- improve customer interaction
- process payments
- carry out active selling
- provide customers with price information
- customer relationship management
- call-centre technologies
- notify customers on special offers
- draft corporate emails
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