tour operator representative (EN)
ISCO 4221 · v1.2.1
Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- holiday representative
- tour rep
- holiday rep
- tour representative
Skills and knowledge
Essential (EN) · 29
- create solutions to problems
- communicate with customers
- handle customer complaints
- upsell products
- process booking
- engage local communities in the management of natural protected areas
- manage conservation of natural and cultural heritage
- manage health and safety standards
- develop inclusive communication material
- handle personal identifiable information
- ecotourism
- maintain customer service
- support local tourism
- make logistical arrangements
- educate on sustainable tourism
- self-service technologies in tourism
- support community-based tourism
- measure customer feedback
- work in a hospitality team
- provide customised products
- provide performance feedback
- assist clients with special needs
- manage visitor flows in natural protected areas
- process payments
- build a network of suppliers in tourism
- collect tourist information
- apply foreign languages in tourism
- geographical areas relevant to tourism
- devise special promotions
Optional (EN) · 13
- ensure infrastructure accessibility
- implement marketing strategies
- prepare travel packages
- manage the customer experience
- use e-tourism platforms
- virtual reality
- promote virtual reality travelling experiences
- improve customer traveling experiences with augmented reality
- negotiate service with providers
- augmented reality
- implement sales strategies
- maintain customer records
- negotiate supplier arrangements
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