ICT help desk agent (EN)

ISCO 3512 · v1.2.1

ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.

Classification skills are not a measurement of your proficiency or future displaced hours.

Source aliases (EN)

IT help desk advisor
ICT service desk agent
ICT help desk advisor
IT help desk agent
IT support technician
ICT helpdesk agent

Skills and knowledge

Skill profile is not available in this release.

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ESCO source

Copy the exact data reference for a manual error report. Personal constraints are excluded.

Reference for manual reporting

{
  "kind": "data_issue_reference",
  "release_id": "catalog-only-2026-10-30",
  "occupation_id": "esco:aaeec9a7-dc57-4485-890c-86b3eef735f9",
  "record_ref": null
}