host/hostess (EN)
ISCO 4221 · v1.2.1
Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- hostess
- airport host/hostess
- airport hostess
- host
- airport host
Skills and knowledge
Essential (EN) · 17
- distribute local information materials
- communicate verbal instructions
- provide visitor information
- maintain relationship with customers
- greet guests
- provide tourism related information
- promote the use of sustainable transport
- welcome tour groups
- answer incoming calls
- inform tourist groups on logistical times
- handle personal identifiable information
- identify customer's needs
- maintain customer service
- demonstrate intercultural competences in hospitality services
- escort visitors to places of interest
- manage tourist groups
- assist clients with special needs
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