customer experience manager (EN)
ISCO 2431 · v1.2.1
Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- guest relations officer
- guest relations manager
- guest experience manager
- guest relations specialist
- guest experience specialist
- hospitality customer experience manager
Skills and knowledge
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