sales assistant (EN)
ISCO 5223 · v1.2.1
Sales assistants represent the direct contact with clients. They provide general advice to customers.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- seller
- counter assistant
- garden centre sales assistant
- filling station sales assistant
- outlet centre sales assistant
- hypermarket sales assistant
- saleswoman
- senior sales assistant
- trainee sales assistant
- department store sales assistant
- supermarket sales assistant
Skills and knowledge
Essential (EN) · 27
- guarantee customer satisfaction
- prepare sales checks
- operate cash register
- characteristics of products
- ensure compliance with legal requirements
- maintain relationship with customers
- examine merchandise
- follow up orders for customers
- provide customer guidance on product selection
- maintain relationship with suppliers
- monitor stock level
- identify customer's needs
- organise product display
- stock shelves
- process refunds
- carry out order intake
- ensure client orientation
- Order products
- ensure stock storage safety
- carry out active selling
- product comprehension
- demonstrate products' features
- provide customer follow-up services
- plan aftersales arrangements
- prevent shoplifting
- company policies
- characteristics of services
Optional (EN) · 14
- perform multiple tasks at the same time
- carry out specialised packing for customers
- order supplies
- carry out cross merchandising
- arrange ordering of products for customers
- organise storage facilities
- maintain store cleanliness
- listen actively
- teamwork principles
- package purchases in bags
- keep records of merchandise delivery
- issue sales invoices
- supervise merchandise displays
- ensure store security
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