railway sales agent (EN)
ISCO 4221 · v1.2.1
Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- railway station counter agent
- railway station agent
- railway tickets salesman
- agent for railway ticket sales
- railway station cashier
- railway transportation sales agent
- railway tickets saleswoman
- railway ticket sales representative
- counter sales agent
Skills and knowledge
Essential (EN) · 17
- update message displays
- persuade clients with alternatives
- communicate with customers
- geographic areas
- sell train tickets
- adapt communication style according to recipient
- use different communication channels
- manage difficult clients
- react calmly in stressful situations
- communicate clearly with passengers
- apply numeracy skills
- handle petty cash
- identify customer's needs
- advise customers on the product range of railway companies
- communicate with customer service department
- act with a high level of safety awareness
- process order forms with customer's information
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