railway passenger service agent (EN)
ISCO 5112 · v1.2.1
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
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Source aliases (EN)
- railway station customer service representative
- customer transit agent
- passenger representative
- railway customer transit agent
- railway customer service agent
- railway passenger agent
- railway customer service representative
- railway transportation service representative
- railway station customer service agent
Skills and knowledge
Essential (EN) · 23
- guarantee customer satisfaction
- interpret customer non-verbal communication
- implement marketing strategies
- deliver a sales pitch
- represent the company
- react calmly in stressful situations
- manage the customer experience
- identify customer's needs
- relay messages through radio and telephone systems
- advise customers on the product range of railway companies
- deliver outstanding service
- assist passengers
- provide information to passengers
- write work-related reports
- provide high quality customer service
- listen actively
- maintain updated professional knowledge
- collect customer data
- meet picking standards
- communicate with customer service department
- implement sales strategies
- think proactively
- provide information on train routes
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