cabin crew manager (EN)
ISCO 5111 · v1.2.1
Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
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Source aliases (EN)
- chief purser
- customer service director
- cabin service director
- manager of cabin crew
- head of cabin crew
- flight service manager
- cabin crew head
- cabin service manager
- inflight service manager
Skills and knowledge
Essential (EN) · 24
- communicate verbal instructions
- airport planning
- provide first aid
- give instructions to staff
- maintain relationship with customers
- deal with challenging work conditions
- upsell products
- execute flight plans
- manage the customer experience
- deliver outstanding service
- inspect cabin service equipment
- conduct full-scale emergency plan exercises
- handle stressful situations in the work place
- air transport law
- sell souvenirs
- prepare flight reports
- handle veterinary emergencies
- common aviation safety regulations
- carry out pre-flight duties
- process customer orders
- provide food and beverages
- perform routine flight operations checks
- follow verbal instructions
- analyse work-related written reports
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