travel agency manager (EN)
ISCO 1439 · v1.2.1
Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- tourism sales manager
- travel sales manager
- travel call centre manager
- tourism agency manager
Skills and knowledge
Essential (EN) · 36
- comply with food safety and hygiene
- use global distribution system
- implement marketing strategies
- oversee all travel arrangements
- set up pricing strategies
- manage budgets
- handle customer complaints
- monitor financial accounts
- manage staff
- prepare travel packages
- engage local communities in the management of natural protected areas
- manage conservation of natural and cultural heritage
- maintain relationship with suppliers
- recruit employees
- use e-tourism platforms
- create annual marketing budget
- identify customer's needs
- apply strategic thinking
- plan digital marketing
- support local tourism
- support community-based tourism
- measure customer feedback
- supervise crew
- maximise sales revenues
- conduct search engine optimisation
- coordinate operational activities
- tourist resources of a destination for further development
- implement sales strategies
- manage visitor flows in natural protected areas
- negotiate supplier arrangements
- build a network of suppliers in tourism
- motivate staff to reach sales targets
- implement strategic planning
- seek innovation in current practices
- geographical areas relevant to tourism
- perform market research
Optional (EN) · 16
- promote the use of sustainable transport
- manage distribution channels
- develop inclusive communication material
- virtual reality
- promote virtual reality travelling experiences
- improve customer traveling experiences with augmented reality
- ecotourism
- educate on sustainable tourism
- self-service technologies in tourism
- participate in tourism events
- augmented reality
- manage online content
- develop working procedures
- build business relationships
- train employees
- perform services in a flexible manner
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