crisis helpline operator (EN)
ISCO 3412 · v1.2.1
Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- telephone crisis counselor
- crisis hotline operator
- distress helpline operator
- crisis helpline worker
- telephone crisis support
- distress hotline operator
Skills and knowledge
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