ICT account manager (EN)
ISCO 2434 · v1.2.1
ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
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Source aliases (EN)
- ICT account managers
- IT account manager
- ICT key account manager
- IT service delivery manager
- IT key account manager
Skills and knowledge
Essential (EN) · 20
- guarantee customer satisfaction
- apply company policies
- sales argumentation
- implement marketing strategies
- maintain relationship with customers
- perform data analysis
- perform customers’ needs analysis
- implement customer follow-up
- accounting techniques
- manage contracts
- use customer relationship management software
- channel marketing
- maximise sales revenues
- produce sales reports
- develop account strategy
- implement sales strategies
- identify new business opportunities
- product comprehension
- sales strategies
- keep records on sales
Optional (EN) · 17
- study sales levels of products
- ensure compliance with legal requirements
- deliver a sales pitch
- perform data mining
- forecast account metrics
- Outsourcing model
- hybrid model
- adhere to organisational guidelines
- coordinate technological activities
- Open source model
- achieve sales targets
- maintain customer records
- set sales goals
- build business relationships
- identify ICT user needs
- implement strategic planning
- perform market research
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