hospitality establishment receptionist (EN)
ISCO 4224 · v1.2.1
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
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Source aliases (EN)
- hotel receptionist
- reception worker
- reception assistant
- reception area clerk
- reservations clerk
Skills and knowledge
Essential (EN) · 20
- explain features in accommodation venue
- comply with food safety and hygiene
- implement marketing strategies
- maintain relationship with customers
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- process booking
- provide tourism related information
- handover the service area
- maintain reception area
- assist at check-in
- identify customer's needs
- maintain customer service
- assist clients with special needs
- deal with departures in accommodation
- implement sales strategies
- process payments
- maintain customer records
- handle financial transactions
Optional (EN) · 11
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