travel agent (EN)
ISCO 4221 · v1.2.1
Travel agents design and market travel programme itineraries for potential travellers or visitors.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- reservations agent
- sales agent
- travel booking agent
- travel sales agent
Skills and knowledge
Essential (EN) · 38
- distribute local information materials
- comply with food safety and hygiene
- produce content for tourism brochures
- implement marketing strategies
- oversee all travel arrangements
- maintain relationship with customers
- handle customer complaints
- upsell products
- quote prices
- process booking
- provide tourism related information
- advertise travel insurance
- engage local communities in the management of natural protected areas
- manage conservation of natural and cultural heritage
- maintain relationship with suppliers
- sell tourist packages
- develop inclusive communication material
- identify customer's needs
- ecotourism
- maintain customer service
- support local tourism
- educate on sustainable tourism
- self-service technologies in tourism
- support community-based tourism
- measure customer feedback
- use customer relationship management software
- ensure the privacy of guests
- provide customised products
- implement sales strategies
- manage visitor flows in natural protected areas
- process payments
- achieve sales targets
- maintain customer records
- apply foreign languages in tourism
- present reports
- handle financial transactions
- manage digital archives
- geographical areas relevant to tourism
Optional (EN) · 20
- use global distribution system
- use spreadsheets software
- coordinate events
- use presentation software
- manage database
- execute email marketing
- promote the use of sustainable transport
- use e-tourism platforms
- social media management
- virtual reality
- promote virtual reality travelling experiences
- improve customer traveling experiences with augmented reality
- use communication techniques
- manage time in tourism
- work in a hospitality team
- search databases
- augmented reality
- office software
- follow ethical code of conduct in tourism
- use microsoft office
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