client relations manager (EN)
ISCO 2431 · v1.2.1
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- customer service executive
- client service manager
- client relationship manager
- customer service representative
- consumer relations manager
- client manager
- customer service manager
- CRM manager
- client service representative
Skills and knowledge
Essential (EN) · 28
- guarantee customer satisfaction
- create solutions to problems
- communicate with customers
- relationship marketing
- advise on public relations
- perform customers’ needs analysis
- manage staff
- knowledge base
- supervise the management of an establishment
- public relations
- corporate social responsibility
- identify customer's needs
- analyse consumer buying trends
- fix meetings
- maximise sales revenues
- business communication
- supervise work
- develop professional network
- manage customer service
- identify new business opportunities
- product comprehension
- build business relationships
- manage accounts
- build trust
- liaise with managers
- corporate sustainability
- follow company standards
- communication principles
Optional (EN) · 32
- business management principles
- implement marketing strategies
- customer service
- study sales levels of products
- perform business analysis
- handle customer complaints
- deliver a sales pitch
- analyse business processes
- analyse business plans
- contact customers
- measure customer feedback
- keep records of customer interaction
- teach customer service techniques
- perform customer management
- manage contracts
- plan marketing campaigns
- collect customer data
- data protection
- analyse business requirements
- communicate with customer service department
- collaborate in the development of marketing strategies
- implement sales strategies
- plan health and safety procedures
- achieve sales targets
- analyse customer service surveys
- supervise sales activities
- customer relationship management
- train employees
- sales strategies
- monitor customer service
- make strategic business decisions
- perform market research
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