ground steward/ground stewardess (EN)
ISCO 4221 · v1.2.1
Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
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Source aliases (EN)
- meet and assist agent
- passenger services supervisor
- ground steward
- ground stewardess
- passenger service supervisor
- ground attendant supervisor
- passenger services agent
- passenger service attendant
- ground attendant
Skills and knowledge
Essential (EN) · 9
Optional (EN) · 15
- guarantee customer satisfaction
- customer service
- maintain relationship with customers
- handle customer complaints
- sell tickets
- upsell products
- process booking
- assist VIP guests
- board aircraft passengers
- assist customers
- assist clients with special needs
- conduct airport security screening
- communicate by telephone
- ensure flights run to schedule
- conduct security screenings
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