office manager (EN)
ISCO 3341 · v1.2.1
Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- office supervisor
- office coordinator
- general office administrator
- administrative manager
- administrative services manager
- administrative supervisor
Skills and knowledge
Essential (EN) · 17
- give instructions to staff
- manage needs for stationery items
- manage staff
- use different communication channels
- manage office facility systems
- use office systems
- manage administrative systems
- cost management
- write work-related reports
- identify process improvements
- create a work atmosphere of continuous improvement
- perform clerical duties
- manage office appliance requirements
- office software
- analyse staff capacity
- video conferencing tool
- implement corporate governance
Optional (EN) · 20
- labour legislation
- communicate with customers
- manage budgets
- trade union regulations
- assess employees' capability levels
- recruit employees
- develop classification systems
- contract law
- prepare financial statements
- project management
- financial capability
- plan shifts of employees
- accounting techniques
- use customer relationship management software
- maintain contract administration
- document sharing procedures
- tax legislation
- manage accounts
- train employees
- revise drafts made by managers
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