office clerk (EN)
ISCO 4110 · v1.2.1
Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- clerical assistant
- correspondence clerk
Skills and knowledge
Essential (EN) · 26
- communicate with customers
- use spreadsheets software
- disseminate internal communications
- file documents
- organise business documents
- use different communication channels
- align content with form
- process commissioned instructions
- use office systems
- handle mail
- perform office routine activities
- disseminate messages to people
- fill out forms
- prepare correspondence for customers
- apply grammar and spelling rules
- information confidentiality
- maintain correspondence records
- manage digital documents
- organise facilities for office personnel
- route correspondence to business departments
- communicate by telephone
- deliver correspondence
- handle delivered packages
- process data
- facilitate access to information
- company policies
Optional (EN) · 22
- translate keywords into full texts
- respect data protection principles
- maintain inventory of office supplies
- digitise documents
- maintain internal communication systems
- use software for data preservation
- monitor staff absences
- perform cleaning duties
- use free typing techniques
- transcription methods
- accounting techniques
- keep records of customer interaction
- communicate with customer service department
- document sharing procedures
- serve beverages
- ensure proper document management
- issue sales invoices
- draft corporate emails
- process customer orders
- use microsoft office
- manage digital archives
- use personal organization software
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