taxi controller (EN)
ISCO 4323 · v1.2.1
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
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Source aliases (EN)
- taxi dispatcher
- private hire controller
- minicab controller
- minicab dispatcher
- private hire dispatcher
Skills and knowledge
Essential (EN) · 18
- communicate verbal instructions
- use codes to communicate with taxi drivers
- handle customer complaints
- assign taxi fares
- read maps
- use different communication channels
- road traffic laws
- operate radio dispatch systems for taxis
- follow up complaint reports
- relay messages through radio and telephone systems
- monitor drivers
- listen actively
- passenger transport regulations
- control taxi schedules
- log times of taxis
- consider economic criteria in decision making
- match vehicles with routes
- communicate by telephone
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