ticket issuing clerk (EN)
ISCO 5230 · v1.2.1
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- concert ticket selling agent
- ticket selling agent
- museumshop selling agent
- museum ticket selling agent
- sport ticket selling agent
Skills and knowledge
Essential (EN) · 42
- guarantee customer satisfaction
- carry out products preparation
- sales argumentation
- operate cash register
- communicate with customers
- characteristics of products
- ensure compliance with legal requirements
- examine merchandise
- provide customer guidance on product selection
- sell tickets
- upsell products
- quote prices
- process booking
- use different communication channels
- organise storage facilities
- monitor stock level
- maintain store cleanliness
- handle personal identifiable information
- apply numeracy skills
- inform customers of activity changes
- identify customer's needs
- maintain customer service
- stock shelves
- keep up to date on local events
- monitor ticketing
- process refunds
- carry out order intake
- e-commerce systems
- assist clients with special needs
- process payments
- maintain customer records
- carry out active selling
- respond to customers' inquiries
- have computer literacy
- product comprehension
- demonstrate products' features
- provide customer follow-up services
- cancellation policies of service providers
- issue sales invoices
- plan aftersales arrangements
- prevent shoplifting
- characteristics of services
Optional (EN) · 14
- cultural projects
- promote event
- speak different languages
- stay up-to-date with current events
- assist customers
- develop promotional tools
- promote cultural venue events
- recreation activities
- check tickets at venue entry
- advertising techniques
- advertise sport venue
- sporting events
- promote recreation activities
- handle multiple orders simultaneously
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