steward/stewardess (EN)
ISCO 5111 · v1.2.1
Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- stewardess
- flight attendant
- cabin crew
- steward
Skills and knowledge
Essential (EN) · 7
Optional (EN) · 62
- check carriages
- distribute local information materials
- physical parts of the vessel
- assist passengers with timetable information
- communicate verbal instructions
- oversee guest laundry service
- airport planning
- implement marketing strategies
- help to control passenger behaviour during emergency situations
- facilitate safe disembarkation of passengers
- provide first aid
- give instructions to staff
- maintain relationship with customers
- act reliably
- deal with challenging work conditions
- upsell products
- execute flight plans
- use riverspeak to communicate
- use different communication channels
- manage the customer experience
- assist passengers in emergency situations
- service rooms
- communicate reports provided by passengers
- identify customer's needs
- check passenger tickets
- perform small vessel safety procedures
- health and safety measures in transportation
- apply transportation management concepts
- show intercultural awareness
- deliver outstanding service
- manage lost and found articles
- prepare mixed beverages
- provide information to passengers
- manage on board hazards
- inspect cabin service equipment
- conduct full-scale emergency plan exercises
- handle stressful situations in the work place
- demonstrate emergency procedures
- vessel safety equipment
- air transport law
- assist clients with special needs
- sell souvenirs
- implement sales strategies
- prepare simple meals on board
- prepare flight reports
- read stowage plans
- handle veterinary emergencies
- have computer literacy
- tolerate stress
- common aviation safety regulations
- carry out pre-flight duties
- be friendly to passengers
- answer questions about the train transport service
- maintain stock supplies for guest cabin
- perform services in a flexible manner
- process customer orders
- provide food and beverages
- maintain vessel safety and emergency equipment
- handle guest luggage
- perform routine flight operations checks
- follow verbal instructions
- analyse work-related written reports
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