call centre quality auditor (EN)
ISCO 3341 · v1.2.1
Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- call centre quality analyst
- call center quality auditor
- call centre quality assurance auditor
- call centre quality audit associate
- contact centre quality auditor
- call centre quality control auditor
- call centre quality controller
- customer service centre analyst
Skills and knowledge
Skill profile is not available in this release.
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