head waiter/head waitress (EN)
ISCO 5131 · v1.2.1
Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food and beverages and supervise financial transactions.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- head waiter
- table service manager
- waiter service manager
- chief waitress
- head waitress
- chief waiter
- front of house manager
Skills and knowledge
Essential (EN) · 35
- inspect table settings
- coach employees
- prepare tableware
- monitor billing procedures
- maintain relationship with customers
- greet guests
- handle customer complaints
- supervise the work of staff on different shifts
- advise guests on menus for special events
- manage health and safety standards
- recruit employees
- assist VIP guests
- plan menus
- attend to detail regarding food and beverages
- identify customer's needs
- check prices on the menu
- maintain customer service
- plan shifts of employees
- measure customer feedback
- supervise food quality
- maximise sales revenues
- brief staff on daily menu
- store kitchen supplies
- assist clients with special needs
- process payments
- manage restaurant service
- quality assurance methodologies
- monitor work for special events
- apply foreign languages in hospitality
- control of expenses
- train employees
- execute opening and closing procedures
- manage stock rotation
- check dining room cleanliness
- monitor customer service
Optional (EN) · 10
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