social security officer (EN)
ISCO 3353 · v1.2.1
Social security officers advise clients on social security benefits and ensure they claim the benefits they are eligible for, as well as providing advice on promotions and other available support services such as employment benefits. They aid clients in applications for benefits such as sickness, maternity, pensions, invalidity, unemployment and family benefits. They investigate the client's right to benefits by reviewing their case and researching legislation and the claim, and suggest an appropriate course of action. Social security advisers also determine the aspects of a specific benefit.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- benefits officer
- social security claims officer
- invalidity adviser
- social security adviser
- employment advisor
- healthcare insurance adviser
- government administrative officer
- civil servant
Skills and knowledge
Essential (EN) · 12
- protect client interests
- ensure information transparency
- provide necessary documents
- government social security programmes
- investigate social security applications
- respond to enquiries
- conduct research interview
- administer appointments
- check official documents
- social security law
- apply technical communication skills
- advise on social security benefits
Optional (EN) · 14
- create solutions to problems
- maintain relations with local representatives
- liaise with local authorities
- establish collaborative relations
- comply with legal regulations
- manage administrative systems
- show intercultural awareness
- observe confidentiality
- employment law
- legal research
- provide legal advice
- identify clients' needs
- public housing legislation
- handle financial transactions
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