vehicle rental agent (EN)
ISCO 5249 · v1.2.1
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- vehicle booking team leader
- vehicle rental assistant
- vehicle booking desk assistant
- vehicle hire desk manager
- vehicle booking desk manager
- vehicle rental desk clerk
- vehicle booking manager
- vehicle booking desk supervisor
- vehicle rental team leader
- vehicle rental supervisor
- vehicle booking desk agent
- vehicle booking worker
- vehicle rental desk supervisor
- vehicle hire desk worker
- vehicle rental worker
- vehicle hire desk assistant
- vehicle booking desk worker
- vehicle booking supervisor
- vehicle rental desk agent
- vehicle rental manager
- vehicle booking desk clerk
- vehicle booking assistant
- vehicle hire desk agent
Skills and knowledge
Essential (EN) · 23
- perform multiple tasks at the same time
- communicate with customers
- car controls
- check vehicle damage
- handle customer complaints
- types of vehicles
- contract law
- apply numeracy skills
- identify customer's needs
- arrange pick‐up
- handle rental overdues
- record customers' personal data
- conduct customer identification
- audit closed vehicle rental contracts
- process reservations
- arrange rental car drop-off
- process payments
- achieve sales targets
- have computer literacy
- provide customers with price information
- review completed contracts
- process data
- complete transaction procedures for returned vehicles
Optional (EN) · 18
- create solutions to problems
- operate cash register
- speak different languages
- upsell products
- credit card payments
- build rapport with people from different cultural backgrounds
- facilitate official agreement
- carsharing
- deal with pressure from unexpected circumstances
- use customer relationship management software
- maintain vehicle service
- listen actively
- tolerate stress
- utilise cross-selling
- leasing characteristics
- show diplomacy
- manage theft prevention
- work independently in rental services
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