call centre analyst (EN)
ISCO 3341 · v1.2.1
Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- CRM data analyst
- trainee call centre analyst
- assistant call centre analyst
- sales data analyst
- assistant data analyst
- marketing data analyst
- call center agent
- trainee data analyst
- call centre operations analyst
- graduate call centre analyst
- senior data analyst
- service desk analyst
- call center analyst
- customer data analyst
- call centre reporting analyst
- contact centre analyst
- IT data analyst
- senior call centre analyst
- graduate data analyst
Skills and knowledge
Essential (EN) · 20
- create solutions to problems
- provide objective assessments of calls
- gather data
- train staff on call quality assurance
- perform data analysis
- apply statistical analysis techniques
- analyse call performance trends
- analyse call centre activities
- comply with legal regulations
- apply numeracy skills
- call routing
- write work-related reports
- run simulations
- inspect data
- call quality assurance management
- carry out statistical forecasts
- have computer literacy
- complete evaluation forms of calls
- report call errors
- call-centre technologies
Explore a country and horizon
Missing research stays explicit. A catalog page is not a risk forecast.
Copy the exact data reference for a manual error report. Personal constraints are excluded.