travel consultant (EN)
ISCO 4221 · v1.2.1
Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- tourism promotion agent
- business travel advisor
- leisure travel consultant
- travel advisor
- business travel consultant
Skills and knowledge
Essential (EN) · 26
- guarantee customer satisfaction
- use global distribution system
- oversee all travel arrangements
- handle customer complaints
- upsell products
- process booking
- provide tourism related information
- advertise travel insurance
- devise tailor-made tourism itineraries
- maintain relationship with suppliers
- sell tourist packages
- use e-tourism platforms
- customise travel package
- identify customer's needs
- ecotourism
- maintain customer service
- educate on sustainable tourism
- self-service technologies in tourism
- use customer relationship management software
- plan measures to safeguard cultural heritage
- process payments
- maintain customer records
- build a network of suppliers in tourism
- apply foreign languages in tourism
- measure sustainability of tourism activities
- geographical areas relevant to tourism
Optional (EN) · 22
- comply with food safety and hygiene
- read maps
- engage local communities in the management of natural protected areas
- manage conservation of natural and cultural heritage
- use different communication channels
- develop inclusive communication material
- virtual reality
- oversee the design of touristic publications
- promote virtual reality travelling experiences
- improve customer traveling experiences with augmented reality
- oversee the printing of touristic publications
- support local tourism
- demonstrate intercultural competences in hospitality services
- support community-based tourism
- plan events
- augmented reality
- assist clients with special needs
- manage online content
- build business relationships
- follow ethical code of conduct in tourism
- plan measures to safeguard natural protected areas
- perform services in a flexible manner
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