hotel concierge (EN)
ISCO 4229 · v1.2.1
Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- guest assistance manager
- guest services manager
- guest concierge
- concierge
Skills and knowledge
Essential (EN) · 9
Optional (EN) · 14
- property management software
- distribute local information materials
- implement marketing strategies
- maintain incident reporting records
- assess cleanliness of areas
- handover the service area
- maintain reception area
- handle personal identifiable information
- process reservations
- ensure the privacy of guests
- implement sales strategies
- take room service orders
- deliver correspondence
- detect drug abuse
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