motor vehicle aftersales manager (EN)
ISCO 1221 · v1.2.1
Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
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Source aliases (EN)
- bus and coach aftersales specialist
- van aftersales manager
- bus and coach aftersales
- motor vehicle aftersales manger
- van aftersales specialist
- car aftersales specialist
- car aftersales co-ordinator
- truck aftersales manager
- truck aftersales specialist
- car aftersales manager
- motor vehicles aftersales specialist
- van aftersales co-ordinator
- motor vehicles aftersales manager
- truck aftersales co-ordinator
- bus and coach aftersales co-ordinator
Skills and knowledge
Essential (EN) · 19
- guarantee customer satisfaction
- produce statistical financial records
- perform customers’ needs analysis
- manage staff
- apply business acumen
- ensure compliance with warranty contracts
- negotiate sales contracts
- develop aftersale policies
- use mathematical tools for managing vehicles
- consumer protection
- supervise sales activities
- monitor after sales records
- commercial law
- product comprehension
- build business relationships
- provide customer follow-up services
- show diplomacy
- plan event marketing for promotional campaigns
- manage aftersales processes to comply with business standards
Optional (EN) · 15
- sales argumentation
- new vehicles on the market
- car controls
- give instructions to staff
- types of vehicles
- think proactively to secure sales
- implement customer follow-up
- apply numeracy skills
- meet deadlines
- employment law
- teamwork principles
- report accounts of the professional activity
- competition law
- operate dealership management system
- parts pricing
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