customer service representative (EN)
ISCO 4225 · v1.2.1
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
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Source aliases (EN)
- customer complaints handler
- customer feedback representative
- customer experience manager
- assistant customer service representative
- graduate customer service representative
- information office worker
- senior customer service representative
- customer service officer
- information agent
- customer service person
- trainee customer service representative
- complaint representative
- customer relationship officer
- service desk operator
- customer relations officer
- information clerk
Skills and knowledge
Skill profile is not available in this release.
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