shop assistant (EN)
ISCO 5223 · v1.2.1
Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- senior shop worker
- filling station shop assistant
- trainee shop worker
- filling station shop worker
- department store shop worker
- garden centre shop worker
- garden centre shop assistant
- supermarket shop worker
- museum shop assistant
- outlet centre shop worker
- supermarket shop assistant
- hypermarket shop worker
- hypermarket shop assistant
- outlet centre shop assistant
- senior shop assistant
- trainee shop assistant
- department store shop assistant
Skills and knowledge
Essential (EN) · 22
- apply company policies
- operate cash register
- maintain relationship with customers
- examine merchandise
- provide customer guidance on product selection
- maintain relationship with suppliers
- maintain store cleanliness
- put up price tags
- organise product display
- stock shelves
- pack merchandise for gifts
- process refunds
- carry out order intake
- package purchases in bags
- Order products
- product comprehension
- provide customer follow-up services
- execute working instructions
- notify customers on special offers
- supervise merchandise displays
- direct customers to merchandise
- company policies
Optional (EN) · 13
- use different communication channels
- monitor stock level
- identify customer's needs
- sales promotion techniques
- maintain customer service
- teamwork principles
- process payments
- keep records of merchandise delivery
- achieve sales targets
- carry out active selling
- process orders from online shop
- demonstrate products' features
- check deliveries on receipt
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