spa manager (EN)
ISCO 1431 · v1.2.1
Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- wellness manager
- spa managers
- spa and wellness manager
- manager of spa
- spa director
Skills and knowledge
Essential (EN) · 46
- guarantee customer satisfaction
- manage supplies
- ensure infrastructure accessibility
- create solutions to problems
- customer service
- represent the organisation
- lead a team
- manage budgets
- liaise with local authorities
- handle customer complaints
- oversee spa maintenance
- manage staff
- plan spa services
- schedule recreation facilities
- supervise the management of an establishment
- manage health and safety standards
- recruit employees
- inform customers of activity changes
- establish daily priorities
- corporate social responsibility
- identify customer's needs
- types of spa
- recreation activities
- plan shifts of employees
- discharge employees
- set organisational policies
- supervise daily information operations
- manage logistics
- develop revenue generation strategies
- meet picking standards
- produce sales reports
- supervise work
- manage customer service
- develop recreation programmes
- respond to customers' inquiries
- product comprehension
- manage recreational facility
- analyse goal progress
- customer relationship management
- promote recreation activities
- train employees
- liaise with managers
- follow company standards
- company policies
- keep up to date with spa products
- communication principles
Optional (EN) · 24
- sell services
- counselling methods
- implement marketing strategies
- order supplies
- coordinate events
- sell products
- sell tickets
- bookkeeping regulations
- assess employees' capability levels
- manage profitability
- create a financial plan
- interview people
- promote cultural venue events
- manage workflow processes
- measure customer feedback
- evaluate employees
- fix meetings
- administer appointments
- manage payroll
- manage inventory
- advertising techniques
- coordinate advertising campaigns
- plan health and safety procedures
- accounting
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