rooms division manager (EN)
ISCO 1411 · v1.2.1
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
Classification skills are not a measurement of your proficiency or future displaced hours.
Source aliases (EN)
- rooms and reservations manager
- reception manager
- front office manager
- front desk manager
- reservations manager
- director of rooms
- head receptionist
- rooms manager
Skills and knowledge
Essential (EN) · 21
- comply with food safety and hygiene
- manage inspections of equipment
- coordinate activities across hospitality rooms division
- manage front operations
- manage budgets
- handle customer complaints
- monitor financial accounts
- manage staff
- coordinate redecoration of hospitality establishment
- train reception staff
- manage health and safety standards
- assess cleanliness of areas
- assist at check-in
- maintain customer service
- forecast occupancy demand
- plan shifts of employees
- ensure cross-department cooperation
- manage hospitality revenue
- manage maintenance operations
- develop working procedures
- present reports
Optional (EN) · 13
- supervise housekeeping operations
- deal with arrivals in accommodation
- greet guests
- process booking
- identify customer's needs
- carry out end of day accounts
- evaluate employees
- process reservations
- deal with departures in accommodation
- maintain customer records
- monitor check-out point
- monitor work for special events
- train employees
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